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SoCalGas Announces $10 Million to Support Low-Income Families, Seniors and Small Restaurant Owners Impacted by Unprecedented Regional Gas Market Prices

Thousands newly eligible for winter bill assistance after SoCalGas bolsters United Way’s Gas Assistance Fund with historic $5 million contribution $4 million will revive Fueling Our Communities – a collaboration with local nonprofits that has provided free meals and groceries to tens of thousands of Californians since 2020 $1 million in aid to small restaurant owners through the Restaurants Care Resilience Fund

Southern California Gas Co. (SoCalGas) today announced $10 million in shareholder funding to help customers with bill assistance and to bolster community resources for those who may be struggling financially.

The company committed $5 million in shareholder funding to the Gas Assistance Fund, a program administered by the United Way that provides income-qualified customers with one-time grants to help pay their natural gas bills. The contribution is the largest in the fund’s 40-year history and will help the United Way expand access to the program to thousands of additional Southern Californians this winter.

SoCalGas also announced it will contribute $4 million from its donor advised fund to relaunch its popular Fueling Our Communities program, a collaboration with local food banks and nonprofits that has provided free meals and groceries to thousands of Californians facing food insecurity since 2020.

In addition, SoCalGas will contribute $1 million in aid from its donor advised fund to small restaurant owners through the Restaurants Care Resilience Fund, a fund that was started in 2021 to help small restaurants with improvements, upgrades, employee retention and to manage debt, losses and rising costs.

“This winter’s unprecedented natural gas prices, on top of already high inflation, have been a real hardship for many Southern Californians, especially our most vulnerable, our seniors, and people facing difficult circumstances,” said SoCalGas CEO, Scott Drury. “Thanks to the incredible work of the United Way, and the network of tireless, nonprofit leaders who support our work in the community, we will be able to help many more of our neighbors, families, and small businesses in cities and towns across Southern California this winter.”

“These contributions will provide much-needed relief for some of our most vulnerable residents at a time when cold temperatures make it harder to turn down the heat,” said Los Angeles County Supervisor Kathryn Barger. “As we learn more about the West Coast market conditions that led to unusually high bills, proactive partnerships like this one are addressing the immediate very real needs of our community. I continue looking forward to what soon may be a return to more normal natural gas prices.”


SoCalGas’s latest contribution to the Gas Assistance Fund will help the United Way expand income eligibility for the program and increase the grant amount available to each qualified customer from $100 to up to $400 for the remainder of the 2023 program. Additionally, income-eligible older adults (55+) and those facing certain financial hardships may be eligible for extra grant funding.

“Over the last four decades, the Gas Assistance Fund has helped hundreds of thousands of vulnerable Californians who face difficult choices during cold months between staying warm and other basic necessities like food and medicine,” said Elise Buik, president & CEO at United Way of Greater Los Angeles. “This historic contribution will help the United Way dramatically expand our reach and allow thousands of individuals, older adults, and families across our region to remain healthy and housed this winter.”


The Fueling our Communities Program began in 2020 as a collaboration between SoCalGas and five regional nonprofits to provide free meals to individuals impacted by the COVID-19 pandemic. During the program’s first summer, SoCalGas and its partners provided more than 140,000 meals to 40,000 individuals from underserved communities across Southern California. With its latest $4 million contribution, SoCalGas aims to significantly expand the Fueling our Communities program via new and existing partnerships with food banks and nonprofits with a focus on serving families and seniors in need.


The Restaurants Care Resilience Fund was started in 2021 to help small restaurants with improvements, upgrades, employee retention and to manage debt, losses and rising costs. SoCalGas has supported the fund since its inception.

“What started as a lifeline to restaurants during the pandemic has grown into a robust fund to assist small restaurants with grants to strengthen their businesses and invest in their people,” said Alycia Harshfield, executive director of the California Restaurant Foundation. “SoCalGas’ incredible generosity, commitment, and leadership has a lasting positive ripple effect, and we are proud to partner with them again to make such a meaningful impact.”


After a significant drop in February from January’s unprecedented natural gas commodity prices, market prices for March 2023 usage are currently forecasted to be significantly lower than February’s prices. In addition, the restoration of service to an out-of-state pipeline, which has been offline for two years, is expected to increase supply capacity to the Southwest. Consistent with regulatory requirements, SoCalGas will file March core procurement prices (rates) with the California Public Utilities Commission (CPUC) at the end of February.

The core procurement rate reflects the price SoCalGas pays for natural gas for residential and business customers. That rate changes each month. SoCalGas does not set the price for natural gas. Instead, natural gas prices are determined by national and regional markets. SoCalGas buys natural gas in those markets on behalf of residential and small business customers, and the cost of buying that gas is billed to those customers with no markup.


According to the US Energy Information Administration (EIA), a number of factors have contributed to higher natural gas commodity prices:
• Widespread, below-normal temperatures on much of the West Coast, including Washington and Oregon;
• High natural gas demand for heating by customers in areas with below normal temperatures;
• Reduced natural gas supplies to the West Coast from Canada and the Rocky Mountains;
• Reduced interstate pipeline capacity to the West Coast because of pipeline maintenance activities in West Texas (the out of state pipeline mentioned earlier in this news release); and
• Low natural gas storage levels on the West Coast.
According to the EIA, the U.S. set a natural gas consumption daily record on Dec. 23, 2022, further exacerbating supply and demand challenges. Several experts discussed these market conditions at a California Public Utilities Commission public hearing earlier this month. Video of that proceeding is available here.


In light of unprecedented market conditions, the California Public Utilities Commission voted earlier this month to accelerate the California Climate Credit. As a result, SoCalGas customers will receive a credit of $50.77 in their February or March bill, depending on their billing cycle.

In addition, SoCalGas continues to encourage customers to take advantage of programs and services that can help manage usage and save costs.

Eligible customers may sign up for a Level Pay Plan (LPP), for example, which averages their annual natural gas use and costs over 12 months. There are also financial assistance programs for eligible customers who are experiencing hardships.

SoCalGas’ free Ways to Save tool may also help customers with energy savings options through a personalized savings plan that offers a household energy analysis, customized energy-efficiency
recommendations, bill comparisons, and energy usage comparisons that could help save on natural gas bills. Customers can also sign up for weekly Bill Tracker Alerts to monitor natural gas consumption, take steps to reduce usage, and avoid bill surprises.

Customers can visit for more information on the factors that lead to higher bills and ways we can help.

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Notice: Public Hearings for SoCalGas Application for Increase of Gas and Electric Rates

Notice of Participation Hearings Southern California Gas Company’s Request to Increase Gas Rates Application A.22-05-015

Para más información sobre esta reunión pública, y cómo este cambio impactará su factura, llame al 1-800-342-4545.

Why am I receiving this notice?
Southern California Gas Company (SoCalGas) and the California Public Utilities Commission (CPUC) would like to hear from you. You are invited to participate in a public forum, also called a Public Participation Hearing (PPH), about SoCalGas’ 2024 General Rate Case (GRC) application. At the public forum, you can make comments and raise concerns with the CPUC’s Administrative Law Judge (Judge) who is overseeing this rate increase request.

How will the public forums be held?
As part of the CPUC’s ongoing efforts to protect customers and community members, and provide the greatest access, these hearings will be held virtually. Your participation by providing your thoughts on SoCalGas’ request can help the CPUC make an informed decision.

You can also provide written public comments at any time during the proceeding at

Where and when will this/these Public Forum(s) be held?

March 6, 2023
2:00 p.m.
Virtual PPH

Phone Number: 800-857-1917
Passcode: 1767567#

March 15, 2023
6:00 p.m.
Virtual PPH
Phone Number: 800-857-1917
Passcode: 1767567#
SoCalGas’ March 6 and March 15, 2023, PPHs will be held virtually, meaning you can participate via internet or via phone using the access details above. Please note: If you need a language interpreter for these virtual hearings, please contact the CPUC’s Public Advisor’s Office using the contact information at the end of this notice at least five business days before the Public Forum. If you wish to make a public comment, you must participate by phone using the phone number above. After calling in and entering the passcode above, press *1, unmute your phone and record your name when prompted. You will be put into a queue in the order you dialed in.

Why is SoCalGas requesting this increase?
On May 16, 2022, SoCalGas filed its 2024 General Rate Case application (A.22-05-015) with the CPUC. The application, as updated in November 2022, requests authority to increase revenues for 2024-2027. SoCalGas is requesting to increase revenues by $738 million (20.2% increase over 2023 expected revenues) in 2024. This application also includes requested increases of $295 million (6.7%) in 2025, $261 million (5.6%) in 2026, and $379 million (7.7%) in 2027. The cumulative requested revenue increase is $4,740 million.

Every four years, SoCalGas is required to file a GRC application with the CPUC to set annual revenues. Annual revenues are the total amount of money a utility is allowed to collect through rates in a given year. The revenues requested in this application pay for the costs of owning and operating gas infrastructure. This application does not include the cost to purchase natural gas for SoCalGas customers and does not determine how revenues are assigned to customer groups. Those are evaluated and authorized in separate proceedings.

SoCalGas is requesting this increase to:

  • Continue to invest in its gas delivery system to enhance safety and reliability, and to manage risks that could impact its employees, customers, and/or system;
  • Invest in the gas system and technologies that advance clean energy for customers and the environment;
  • Continue to invest in the needs of customers by enabling diverse customer service capabilities, and to empower customers with information and tools to better manage their gas use;
  • Meet regulatory and compliance requirements driven by system safety and reliability and environmental compliance; and
  • Invest in efforts and programs to maintain a highly-trained, qualified, and diverse workforce.

If the CPUC approves this application, SoCalGas will implement new revenues in gas rates beginning on January 1, 2024. This will impact your monthly bill.

How could this affect my monthly gas bill?
If SoCalGas’ rate request is approved by the CPUC, the typical residential monthly bill using 36 therms per month would increase by approximately $8.28 or 13.2% per month in 2024, compared to estimated 2023. Individual customer bills may vary.

How does the rest of this process work?
The assigned Judge will consider proposals and evidence presented during the formal hearing process. The Judge will issue a proposed decision that may adopt SoCalGas’s application, modify it, or deny it. Any CPUC Commissioner may sponsor an alternate decision with a different outcome. The proposed decision, and any alternate decision(s), will be discussed and voted upon by the CPUC Commissioners at a public CPUC Voting Meeting.

Parties to the proceeding are currently reviewing SoCalGas’ application, including the Public Advocates Office. The Public Advocates Office is an independent consumer advocate within the CPUC that represents customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. For more information, please call 1-415-703-1584, email, or visit

Your participation by providing your thoughts on SoCalGas’ request can help the CPUC make an informed decision.

Where can I get more information?
Contact SoCalGas
Mail: Jamie York, 8330 Century Park Court, CP31E, San Diego, CA 92123

A copy of the Application and any related documents may also be reviewed at

Contact CPUC
Please visit to submit a comment about this proceeding on the CPUC Docket Card. Here you can also view documents and other public comments related to this proceeding.

If you have questions about CPUC processes, you may contact the CPUC’s Public Advisor’s Office at:

  • Phone: 1-866-849-8390 (toll-free) or 1-415-703-2074
  • Email:
  • Mail: CPUC Public Advisor’s Office, 505 Van Ness Avenue, San Francisco, CA 94102

Please reference SoCalGas GRC Application A.22-05-015, in any communications you have with the CPUC regarding this matter.


Relief Resources for Natural Gas Bills

In an effort to help combat the rising prices and ease the burden on customers, SoCalGas is offering accessible tools to help cut down on energy usage and help lower your bills amidst the rising costs. Currently, they are encouraging customers to sign up for weekly Bill Tracker Alerts to monitor gas consumption, take steps to reduce usage, and avoid bill surprises. In addition, eligible customers may also sign up for a Level Pay Plan, which averages their annual natural gas use and costs over 12 months.  There are also a number of assistance programs that range from past due bill forgiveness, a bill discount through the CARE program, and free energy efficiency home improvements through the Energy Savings Assistance Program that may help customers better manage the sudden increase.

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